Gas & Heating
Professional tradesman on call 24 hours a day
Our mission is to provide an emergency call out service that goes the extra mile for our customers. We are available 24 hours a day to take your call. When a plumbing, gas, electric or drainage problem occurs at your home the Callout Hero team will take the weight of your shoulders and organise the job from start to finish
How it works - your questions answered
What if my engineer can not fix the problem?
The engineer's aim is always to make a permanent repair but sometimes that is not possible if a specific part outside of the standard stock is needed, or the job is not as described at the point of booking. If your enginner is not able to make a repair then generally as a minimum requirement the emergency must be made safe. You will then be presented with options that may include a return visit or sourcing a new part.
Does the engineer work for Callout Hero?
The engineers are members of the Callout Hero network and work closely with us to serve customers with home emergencies. They are independent contractors and will be accepting your job on a self employed basis.
How do I amend or cancel my booking?
If you need to amend, postpone or cancel your booking please call us as soon as possible on 0800 257257. A member of the team will make changes to your booking as per your request and walk you through the process.
Do I get a proof of purchase?
Each job is registered on our system and a proof of purchase is sent out upon request to the email address you provided at the point of booking. This is usually provided within 24 hours.
What area's do you cover?
Our engineer network covers 90% of the Uninted Kingdom and spans from Aberdeen down to Truro. Please call us to clarify if an engineer is available in your area now.
What services do you cover?
We cover plumbing, gas, electrical and drainage emergency call outs. We can, from time to time also help with Oftec and LPG jobs. Please call the office to clarify the availability if an engineer is available in your area.